Comal County hurricane guide¶

Comal County Emergency Management, in New Braunfels, plans for disasters in this Hill Country county. The county says flooding and wildfire are its most likely natural hazards, and its plans include evacuating and rescuing flood victims and receiving and housing people who evacuate from Gulf Coast hurricanes. Heavy rain can close low water crossings quickly, so check the county's road closure map and never drive through flooded roads.

Checked on October 3, 2026

Every phone number and web address on this page was checked against official sources on that date. Details can change, especially during a storm. Always follow instructions from Comal County Emergency Management. In a life threatening emergency, call 911.

What to know in Comal County¶

After a flood or storm, the county asks residents to report damage to homes and businesses through the state's iSTAT damage survey, in English or Spanish. Take photos before you clean up. A report is not a guarantee of aid and does not replace an insurance claim.

Emergency and information numbers¶

Service	Number	Notes
Emergency	911	Police, fire, and ambulance. Call only when someone's life or property is in danger.
Emergency management office	830-221-1399	Comal County Emergency Management, Monday to Friday, 8:00 a.m. to 5:00 p.m. Office line. Not for emergencies.
County information line	830-221-1100	Comal County main number in New Braunfels. Office line. Not for emergencies.
Sheriff's Office non-emergency	830-620-3400	Comal County Sheriff's Office, which serves areas outside city limits. For police matters that are not emergencies.
Animal services	830-608-2016	Comal County Animal Control. Office Monday to Friday, 8:00 a.m. to 5:00 p.m. Officers work Monday to Saturday, 7:00 a.m. to 6:00 p.m.

Official alerts and information¶

Regional Emergency Alert Network: Free alerts by text, email, or phone. Sign up before a storm. This is the shared system for Comal, Guadalupe, and Bexar counties. After you register, open the confirmation email and use its link to turn on alerts. Website.
Comal County Low Water Closures: County map of low water crossings and roads closed by high water. Website.
Comal County Emergency Management: The county's emergency management page. Website.
Ready South Texas: Regional preparedness information, linked from the county's emergency management page. Website.

Evacuation centers¶

Open only when announced

Evacuation centers open only when officials announce them, and not every center opens for every storm. Check the official list of open centers before you leave home. Bring your own bedding, food, water, and medicines.

Comal County does not publish a list of shelters or a shelter page. During an emergency, watch for Regional Emergency Alert Network messages and your city's announcements, and call Emergency Management to ask about shelter. Do not go to a building unless officials say it is open.

Help to evacuate¶

Comal County Animal Control: Part of the Sheriff's Office. Has information for people who have lost a pet. Phone: 830-608-2016. Website.

Radio, TV and weather¶

Keep a battery or hand crank radio. When power and cell service fail, radio is often the only way to hear official updates.

Radio stations¶

Station	Frequency	Language	Notes
WOAI	1200 AM	English	Emergency Alert System primary station (SR, LP1)
KKYX	680 AM	English	Emergency Alert System primary station (LP2)

Emergency Alert System roles come from the Texas Emergency Alert System Plan, approved in December 2017 and updated in January 2026, published by the Texas Association of Broadcasters.

NOAA Weather Radio¶

A weather radio turns itself on for warnings, even in the middle of the night. Set it to this frequency.

Station	Frequency	Transmitter
WXK67	162.550 MHz	San Antonio
WNG641	162.475 MHz	Seguin

TV stations¶

Station	Channel	Network	Language
WOAI-TV (News 4 San Antonio)	4	NBC	English
KENS (KENS 5)	5	CBS	English
KSAT-TV (KSAT 12)	12	ABC	English
KABB (Fox San Antonio, KABB Fox News 29)	29	Fox	English
KLRN	9	PBS	English
KWEX-DT (N+ Univision San Antonio)	41	Univision	Spanish
KVDA (Telemundo 60 San Antonio)	60	Telemundo	Spanish

Official forecasts¶

National Weather Service Austin/San Antonio: Local forecasts, watches, and warnings. Phone: 830-629-0130. Website.
National Hurricane Center: Official hurricane forecasts, watches, and warnings. Website.

Power, water and debris¶

Guadalupe Valley Electric Cooperative (GVEC): Report an outage online or by phone. Assume every downed line is live and stay far away. Phone: 800-223-4832. Website.
Pedernales Electric Cooperative (PEC): Text OUTAGE to 25022. Phone: 888-883-3379. Website.
City of New Braunfels - New Braunfels Utilities (NBU): Office hours: 830-629-8400. Phone: 830-629-4628. Website.
City of San Antonio - CPS Energy: Rural areas toll-free: (800) 870-1006. Phone: 210-353-4357. Website.
Comal County Road Department: Engineer's Office line. The Road Department maintains county roads and roadside drainage. Monday to Friday, 8:00 a.m. to 4:30 p.m. Phone: 830-608-2090. Website.

After the storm: help for displaced residents¶

If your home is damaged or you cannot go back, these organizations help with shelter, food, money, and paperwork. Many programs open only after a disaster declaration, so check their pages for current status.

Where to start¶

2-1-1 Texas: The free 211 helpline for all of Texas, a program of the Texas Health and Human Services Commission, answered by 25 Area Information Centers. Help finding food, housing, child care, crisis counseling, and disaster services, day or night. Dial 211 at any hour. If 211 does not connect, call 877-541-7905. Choose your language, then option 1 for local services or option 4 to register for STEAR. Phone: 211. Website.

Housing and shelter¶

FEMA Disaster Recovery Centers: After a federal declaration, these centers help you apply for aid in person. Use the locator to find the nearest one. Phone: 1-800-621-3362. Website.

Food¶

San Antonio Food Bank: Regional food bank for 29 counties. It supplies local food pantries and meal sites. San Antonio office. Call or use its website to find a food pantry near you. Phone: 210-337-3663. Website.

Money, work and insurance¶

DisasterAssistance.gov: Apply for FEMA aid after a federal declaration. Phone: 1-800-621-3362. Website.
SBA disaster loans: Low interest loans for homeowners, renters, and businesses after a declared disaster. Phone: 800-659-2955. Website.

Legal help¶

Texas RioGrande Legal Aid: Free civil legal help for low-income residents of 68 counties in central, south, and southwest Texas, including the Coastal Bend, the Rio Grande Valley, San Antonio, and Austin. Call to apply, weekdays 9 a.m. to 5 p.m. Central Time. Local number: 956-996-8752. Help in English and Spanish. Phone: 833-329-8752. Website.

Emotional support¶

Hill Country Mental Health and Developmental Disabilities Centers crisis line: The local mental health authority for Bandera, Blanco, Comal, Edwards, Gillespie, Hays, Kendall, Kerr, Kimble, Kinney, Llano, Mason, Medina, Menard, Real, Schleicher, Sutton, Uvalde, and Val Verde counties, under contract with the Texas Health and Human Services Commission. Answered at any hour, for a mental health or substance use crisis. You can also call or text 988. Phone: 877-466-0660. Website.
988 Suicide and Crisis Lifeline: Call or text, any time. Phone: 988.

Relief organizations¶

American Red Cross Greater San Antonio Chapter: The Red Cross chapter for 13 counties in and around San Antonio and Laredo, part of the Red Cross Central and South Texas Region. Shelter, emergency help, and disaster relief. San Antonio office. Laredo office: 956-286-8776. New Braunfels office: 830-608-9876. For disaster help at any hour, call 1-800-733-2767. Phone: 210-224-5151. Website.

Cities and towns¶

Each city has its own services and some have their own alerts. The county's evacuation zones, evacuation centers, and emergency alerts cover everyone, in every city and in unincorporated areas.

Sources¶

Checked on October 3, 2026. If a number or address here is wrong, please tell us at Keith@KMyers.me.